Device purchase warranty
All devices purchased from The Smart Store UK come with a standard 9 month warranty. This covers:
This warranty does NOT cover & is not limited to:
How to make a claimWe purchase only the best quality hansets & parts on the market to ensure your complete satisfaction, that said however, we are not immune to the occasional faulty part caused by manufacturer error.
If you think your device may be faulty please get in touch via your preferred contact method at the earliest oppertunity and our friendly and professional technicians will work with you to get to the bottom of the issue as fast as possible and resolve it.
Once a pre-diagnosis has been made we will arrange with you the best time to come and replace the faulty part or handset. During this time it is imperitive that you do not interfere with or damage the device as we cannot replace parts that are not in their original condition (ie a screen that was replaced a week prior to you getting in touch about a potential fault but you have since cracked/smashed it). Although this may seem unfair, please appreciate that we could not possibly replace every screen that is claimed to be faulty if it has a crack in it!