Warranty

Device purchase warranty

 All devices purchased from The Smart Store UK come with a standard 9 month warranty. This covers:

 

  • Faulty screen/LCD failure through no interference from an external body (i.e. You or a 3rd party repairer)
  • Defective charge port
  • Forward and rear facing camera failure
  • Earpiece & loudspeaker failure
  • Vocal microphone failure

 

 This warranty does NOT cover & is not limited to:

  • Liquid/moisture damage
  • Poor battery life caused by inefficient charging or where foreign charge adapters have been used
  • Poor chargability caused by inferior charge cables
  • Accidental damage i.e. smashed screen
  • Loss
  • Miss-use of or deliberate damage to the device
  • Battery life
  • Smashing/breaking your screen will invalidate your device's warranty

 

How to make a claim

  We purchase only the best quality hansets & parts on the market to ensure your complete satisfaction, that said however, we are not immune to the occasional faulty part caused by manufacturer error.
  If you think your device may be faulty please get in touch via your preferred contact method at the earliest oppertunity and our friendly and professional technicians will work with you to get to the bottom of the issue as fast as possible and resolve it.
  Once a pre-diagnosis has been made we will arrange with you the best time to come and replace the faulty part or handset. During this time it is imperitive that you do not interfere with or damage the device as we cannot replace parts that are not in their original condition (ie a screen that was replaced a week prior to you getting in touch about a potential fault but you have since cracked/smashed it). Although this may seem unfair, please appreciate that we could not possibly replace every screen that is claimed to be faulty if it has a crack in it!